GoLocal Max Privacy Policy

Effective Date: 10/6/2025
Last Updated: 10/6/2025
Entity: GoLocal Max LLC
Location: Fairfield County, Ohio, USA

1. Introduction

GoLocal Max LLC (“GoLocal Max,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and safeguard information from users (“you”) when you access or use our platform, website, or related services (collectively, the “Services”).

By using GoLocal Max, you agree to the practices described in this policy.

2. Information We Collect

We collect information from you and, in some cases, from your customers, to provide and improve our Services.

Information You Provide Directly

  • Account information: name, business name, email, phone, address, and login credentials.

  • Billing information: payment details processed through secure third-party providers.

  • Content: text, messages, emails, posts, and files uploaded or created using our tools.

  • Customer data: client names, email addresses, phone numbers, and feedback added to your account.

Information Collected Automatically

  • Usage data: pages visited, features used, time on site, and interactions with our platform.

  • Device information: IP address, browser type, operating system, and device identifiers.

  • Cookies & tracking: small files used to remember preferences and analyze behavior.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the GoLocal Max platform

  • Process payments and manage subscriptions

  • Send account updates, invoices, and important notices

  • Deliver marketing tools such as review requests, social posts, and email campaigns

  • Personalize your dashboard and experience

  • Provide technical support

  • Comply with legal requirements and enforce our Terms of Service

We may also use aggregated, anonymized data for analytics and product improvement. This data does not personally identify any individual user or customer.

4. How We Share Your Information

We do not sell, rent, or trade personal information to third parties.

We may share limited data only in the following circumstances:

  • Service providers: trusted partners who help operate our business (e.g., payment processors, hosting providers, analytics tools).

  • Legal compliance: when required by law, subpoena, or government request.

  • Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be part of the transfer.

All third-party partners are required to protect your data and use it only for the purpose of providing contracted services to GoLocal Max.

5. Customer Data (Data From End Users)

As part of providing our marketing and CRM tools, GoLocal Max processes information about your customers (“Customer Data”).

  • You are the data controller of Customer Data.

  • GoLocal Max acts as the data processor.

  • We process this data only to provide the services you request (e.g., sending review requests, emails, or messages).

  • We never use or share your customer data for our own marketing purposes.

If a customer requests their information to be deleted, you may contact us, and we’ll assist you in fulfilling that request.

6. Data Retention

We retain your account and customer data for as long as your subscription is active or as needed to provide services.

If you cancel your account, data may be retained for up to 90 days for backup and compliance purposes, after which it will be securely deleted.

7. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryption (SSL/TLS) for data transmission

  • Secure data storage and firewalls

  • Limited employee access to personal data

  • Regular security audits and updates

While no online platform is completely secure, we take reasonable steps to protect your information from loss, misuse, or unauthorized access.

8. Cookies and Tracking Technologies

We use cookies, analytics tools (such as Google Analytics), and similar technologies to:

  • Improve website performance

  • Track campaign effectiveness

  • Customize user experience

You can manage cookie preferences in your browser settings. Disabling cookies may affect the functionality of some features.

9. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

If You’re in the U.S. (CCPA/State Privacy Laws)

You have the right to:

  • Request access to your personal information

  • Request deletion of your data

  • Opt out of data sharing (we do not sell data)

If You’re in the EU or UK (GDPR)

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with your local data authority

To exercise your rights, contact us at contact@golocalmax.com. We’ll respond within 30 days.

10. Children’s Privacy

GoLocal Max is not intended for use by individuals under the age of 18.
We do not knowingly collect data from minors. If we discover that we have, we will promptly delete it.

11. Third-Party Links

Our platform may include links to third-party websites or integrations (such as Google, QuickBooks, or Zapier).
We are not responsible for the privacy practices or content of those third parties. Please review their policies before sharing personal information.

12. International Data Transfers

If you access GoLocal Max from outside the United States, your data may be transferred to and processed in the U.S.
By using our services, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When we make changes, we’ll update the “Last Updated” date at the top of this page and, when appropriate, notify you via email or platform notice.

Your continued use of GoLocal Max after updates constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy or how we handle your information, contact us at:

📧 Email: contact@golocalmax.com
🌐 Website: www.golocalmax.com
📍 Address: GoLocal Max LLC, Ohio, USA